Help center

Guides for Xinsai: getting started, credits and billing, product fidelity, tool walkthroughs and compliance.

Getting started

• What Xinsai IsXinsai is an AI asset workbench for e-commerce sellers: one product photo becomes hero images, scene shots, on-model looks and short videos. What it makes, and where its limits are.
• Your First Hero Image in Three MinutesFrom 30 free sign-up credits to your first product hero image: upload a photo, let the AI fill in the details, pick a template, generate, then download or save to your asset library.
• The Workspace Map: What Each of the Six Tabs Is ForAfter login the top bar holds Home, Creative Studio, Inspiration, My Works, Assets and Account. Here is what lives behind each one, and the order a new user should work through them.

Credits & billing

• How Credits Work: The Billing Rules in One PlaceOne table for Xinsai's credit pricing — CN¥1 = 10 credits, images from 2, short videos from 12 — plus pre-authorization, refunded differences, full refunds on failure, and free credits.
• Top-ups, Crediting and InvoicesHow to put credits in your account: WeChat Pay and Alipay in China, the interim route while international channels come online, bonus tiers, crediting times, expiry and invoices.

Product fidelity

• Product Fidelity — Why the AI Won't Make Your Product PrettierWhat product fidelity means, which constraints the system injects when your own photo is the input, what to do in the rare case the model drifts, and why failed jobs refund automatically.
• Why Typing Product Details In Beats Letting the AI Read the PhotoPhoto recognition sees the outside but not the material, specs or selling points. Fill them in once, store them in the product library, and the fields you corrected survive every re-scan.

Tool guides

• Product Images and Scene ShotsWhen to use white-background, scene or full-set images, what source photos actually work, how to get all 11 marketplace presets at once, and how retries and refunds work.
• Wear Anything and Runway VideoThe two-step chain from flat garment photo to on-model shot to runway clip, why your source aspect ratio decides whether the model looks stretched, plus batch limits and refunds.
• Drama Ads: One Product Photo, One Spoken ClipOne product photo plus one presenter gives you a 6-10 second sales clip. How to write a scene prompt that holds up, how to pin down the product's form, and what it costs.
• AI Presenter: Clone a Voice and a Face, Then Batch Out ExplainersHow AI Presenter runs end to end — voice cloning, avatar upload, lip-synced output — plus source material requirements, how billing works, and the three compliance gates.
• Canvas and Workflows: One Chain, a Full Set of AssetsHow to open Canvas, what the 36 official skill cards do, how one sentence runs a whole pipeline, how to wire nodes together, and what to watch for when exporting a layered PSD.

Compliance

• Why the Likeness Confirmation Is MandatoryEvery tool involving a real person's likeness has a mandatory confirmation. What you are actually confirming, where responsibility sits, and the easier route that avoids real people.
• Background Music and CopyrightThe platform provides no music library: auto soundtrack uses only licensed audio you uploaded yourself, and clips go out silent when there is none. Here's how it picks a track and why.
• Can I Use the Output Commercially?If you hold lawful rights to what you upload, generated content can be used commercially. Where the platform's boundary sits, and what you still need to verify yourself before listing.

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